Privacy Policy — povip

1Categories of Personal Data Collected

When you register for or use the povip Platform, we may collect the following categories of personal data, either directly from you or automatically through your use of the service:

• Identity data: full name, date of birth, gender, and government-issued identification details provided during the account verification process.
• Contact data: email address, mobile phone number, and residential address (city and country as a minimum; full address where required for verification purposes).
• Financial data: mobile wallet account identifiers (e.g. bKash or Nagad account numbers) used for deposits and withdrawals. povip does not store full payment credentials directly — transactions are processed through secure third-party payment gateways.
• Technical data: IP address, browser type and version, device type and operating system, time-zone setting, and session duration, collected automatically when you access the Platform.
• Usage data: pages visited, games played, bet amounts, session start and end times, and navigation paths through the Platform. This data is used in aggregate form for platform improvement and responsible gaming monitoring.

2Purposes of Processing Personal Data

povip uses the personal data it collects for the following specific purposes. We process your data only where we have a valid legal basis to do so (see Section 3 for details):

• Account creation and management: to register your account, verify your identity (KYC), and maintain the integrity of your account throughout your use of the Platform.
• Service delivery: to process deposits and withdrawals, settle bets, credit winnings, and provide access to all games and features available on the Platform.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities as required by our responsible operation standards.
• Responsible gaming: to monitor player activity for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to provide appropriate support resources where needed.
• Customer support: to respond to your queries, resolve disputes, and provide assistance via email or other permitted communication channels.
• Platform improvement: to analyse aggregate usage patterns, improve game and product offerings, and optimise the overall performance and user experience of the Platform. This analysis is conducted on anonymised or aggregated data wherever possible.

3Why We Are Permitted to Process Your Data

povip processes personal data only where one or more of the following legal bases applies:

• Contractual necessity: processing is required to fulfil our contractual obligations to you as a registered player — for example, processing your deposits, settling your bets, and maintaining your account.
• Consent: where you have provided explicit consent for specific processing activities, such as receiving promotional communications. You may withdraw consent at any time by contacting [email protected].
• Legal obligation: processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, fraud prevention requirements, and age verification standards.
• Legitimate interests: processing is necessary for our legitimate business interests, including maintaining platform security, preventing abuse, and improving service quality — provided these interests are not overridden by your fundamental rights and freedoms.

4When and With Whom We Share Data

povip does not sell your personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary:

• Payment processors: we share the minimum necessary payment data with bKash, Nagad, Rocket, Upay, and other integrated payment service providers solely for the purpose of processing your transactions.
• Game providers: game providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymised session and bet data required to deliver game outcomes and resolve disputes. They do not receive your identity or contact data.
• Legal authorities: we may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of law where required by a valid legal order or where we are obliged to do so to prevent or report unlawful activity.
• IT and infrastructure providers: we engage trusted technology service providers for hosting, security monitoring, and platform maintenance. These providers process data strictly on our behalf under contractual data processing agreements and are not permitted to use your data for their own purposes.

5How We Handle Financial Information

All financial transactions on the povip Platform — including deposits via bKash, Nagad, Rocket, and Upay, and all withdrawal requests — are processed through secure, encrypted channels. We do not store full mobile wallet PINs, card numbers, or other sensitive authentication credentials on our servers. When you make a payment, your financial credentials are transmitted directly to the payment processor over a secure connection and are handled in accordance with that provider's own security standards.

Transaction records — including deposit amounts, withdrawal requests, dates, and the associated wallet identifiers — are retained for the minimum period required by applicable financial record-keeping obligations. These records may be accessed by authorised povip personnel and, where required by law, by regulatory or law enforcement authorities. Players may request a summary of their transaction history at any time by contacting [email protected].

6How We Use Cookies on the Platform

povip uses cookies and similar tracking technologies to ensure the Platform operates correctly and to understand how players navigate and use it. We use three categories of cookies:

• Essential cookies: strictly necessary for the Platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Analytical cookies: used to understand aggregate player behaviour on the Platform — for example, which games are most popular, which pages have the highest exit rates, and how long players spend in each section. This data is processed in anonymised form and is used solely to improve the Platform.
• Preference cookies: used to remember your language preference, display settings, and other personalisation choices so that the Platform behaves consistently across sessions.

We do not use advertising or cross-site tracking cookies. You may configure your browser to block or delete cookies at any time, though doing so may affect the functionality of the Platform. Continued use of the Platform after being notified of our cookie use constitutes your consent to the use of cookies as described in this Policy.

7How Long We Keep Your Personal Data

povip retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or as required by applicable law. As a general guide: account data is retained for the duration of your active account relationship with povip, plus a minimum post-closure retention period required for financial record-keeping and anti-money-laundering compliance. Transaction records are retained for the minimum period mandated by applicable financial regulations. Technical and usage logs are retained for a shorter period, generally no more than 13 months, for security analysis and platform improvement purposes.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures. You may request early deletion of your personal data (subject to our legal retention obligations) by submitting a request to [email protected]. We will respond to such requests within a reasonable timeframe and will inform you if any data must be retained beyond your requested deletion date for legal reasons.

8How We Protect Your Information

povip takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• Transport Layer Security (TLS/SSL): all data transmitted between your device and our Platform is encrypted using current industry-standard transport layer security protocols, ensuring that data cannot be intercepted in transit.
• Access controls: personal data is accessible only to authorised povip personnel who require it to perform their job functions. Access is governed by role-based permissions and is regularly reviewed and audited.
• Incident response: in the event of a confirmed personal data breach that is likely to result in a risk to your rights and freedoms, povip will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

10Our Policy on Players Under 21

The povip Platform is strictly intended for use by adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, we will immediately suspend the account, void any associated transactions, and delete the personal data associated with that account as soon as practicable. If you believe that a minor may have registered on the Platform, please notify us immediately at [email protected]. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling or gaming platforms.

11How We Will Notify You of Updates

povip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players via the email address registered to their account. We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the revised Policy.